- Top
- FAQ
026-275-1018
Where is the parking lot
Parking is available in a large space in front of the building and across the street.
Please park your car in an available space and our sta…Continue readingIs there a transfer to the station
Two or more people will pick you up at Shinano Railway Togura Station
Pick-up times are from 14:30 to 18:30, and drop-off times are from 8:0…Continue readingWhat time is dinner / breakfast
You can choose from the following start times for dinner and breakfast.
《Dinner》
From 17:30/From 18:00/From 18:30/From 19:00
《Breakfast》
F…Continue readingCan I bring food?
As a general rule, bringing in food is not permitted.(Excluding children's food)
Regarding food brought into the premises, the museum cannot…Continue readingCan I bring drinks to dinner?
I'm really sorry,
Please refrain from bringing drinks into the dining area.
Please understand.
*We kindly ask for your cooperation in takin…Continue readingAre there non-smoking rooms / smoking rooms?
The entire building and all rooms are non-smoking.
Smoking is prohibited in this facility, including heated and electronic cigarettes.
We ap…Continue readingIs there a hair dryer in the room
A hair dryer is provided in the large communal bath on the 1st floor.
If you wish, we will rent a room.
Please feel free to ask at the front…Continue readingAre there amenities in the room
Yukata, bath towels, washcloths, toothbrush sets, socks, hand soap, etc. are provided in all guest rooms.
Some rooms have makeup remover, cl…Continue readingDo you have a shower / toilet
All guest room toilets are shower toilets with a washing function.If you are reserving multiple rooms…
There are mainly 7 types of guest rooms at this facility,
If you book more than one room
It may not be available on the same floor or in a r…Continue readingIs there a refrigerator in the room
All rooms are equipped with an empty refrigerator.
The power is turned off, so please use it by turning the dial inside the cabinet.Do you have towels and yukata for children?
For children who booked with meals and futons
Bath towel, washcloth and yukata are included in the set.Yukata is available in large, medium …Continue readingCan I take a bath while wearing accessories?
Togura Kamiyamada Onsen has a strong sulfur component,
Silver products will darken, so please remove the accessories before taking a bath.
I…Continue readingHow long do you take a bath
Both the large public bath on the 1st floor and the rooftop open-air bath on the 5th floor
You can bathe in the hot spring water all night l…Continue readingDo you have a private bath
★★Information about private open-air bath★★
For customers who want to relax and enjoy the hot springs with a couple or family
We have a pri…Continue readingDo you have shampoo etc. in the bath
Shampoo, conditioner, body soap and soap are available in the large communal bath.
In addition, razors, aftershave lotions, combs, etc. are …Continue readingCan I use a credit card for local payments?
Yes, the following cards can be used.
JCB / Visa / Master / AMEX / UC / DC / NICOS / Diners / UFJ
However, we ask customers who stay overni…Continue readingCan I use QR code payment for local payment?
Yes, the following QR code payment is available.
PayPay ・ LINE Pay ・ au Pay ・ Rakuten Pay ・ Mel Pay ・ d payment ・ Alipay
However, we ask cu…Continue readingDo you have a massage
Massages are available in the rooms.
A reservation is required for 40 minutes at 4,000 yen between 20:00 and 22:00.
There are irregular holi…Continue readingIs there a conference hall
Chairs and tables are available.
If there is no space in the banquet hall, we will prepare a banquet after the meeting.
It may take some tim…Continue reading
Reservation / Inquiry
If you have any questions, please contact us.