- Top
- FAQ
026-275-1018
Where is the parking lot
Parking is available in a large space in front of the building and across the street.
Please park your car in an available space and our sta…Continue readingCan I park my motorcycle?
Motorcycles can also be parked.
We will try to guide you to a place where you will not get wet in the rain as much as possible, but please n…Continue readingIs there a transfer to the station
Two or more people will pick you up at Shinano Railway Togura Station
Pick-up times are from 14:30 to 18:30, and drop-off times are from 8:0…Continue readingIs there transportation for one person?
Transfers are available for two or more people.
Please come by taxi, shuttle bus, or on foot.
If there are no taxis available, please contac…Continue readingWhere is the dining venue
Both dinner and breakfast will be served in the semi-private restaurant on the first floor from April 2025.
If there are a large number of …Continue readingWhat time is dinner / breakfast
You can choose from the following start times for dinner and breakfast.
《Dinner》
From 17:30/From 18:00/From 18:30/From 19:00
《Breakfast》
F…Continue readingWhat is the child's diet like?
This facility offers two types of meals: "adult-sized meals" and "children's plates."
Adult-sized meals:This is a kaiseki meal with two to t…Continue readingI want you to remove foods I don't like.
If you have any dislikes, please let us know in advance.
We will try to remove as much as possible, but please note that we may not be able …Continue readingDo you cater to allergies?
If you have any allergies, please let us know in advance.
We will remove as much as possible to meet your request.
Please note that we may n…Continue readingDo you provide baby food?
We do not provide baby food at this facility, but we can warm it up for you, so please feel free to ask a member of staff.
Spoons, forks, si…Continue readingCan I bring food?
As a general rule, bringing in food is not permitted.(Excluding children's food)
Regarding food brought into the premises, the museum cannot…Continue readingCan I bring drinks to dinner?
I'm really sorry,
Please refrain from bringing drinks into the dining area.
Please understand.
*We kindly ask for your cooperation in takin…Continue readingI want to have dinner with the guests
If you would like to have dinner only with guests staying at this facility, please contact us or enter this in the comments section when mak…Continue readingWhat are the check-in and check-out times?
Check In:From 15:00
Check Out:Until 10:00.
If you are a guest with dinner included and will be checking in after 6:00 PM, please contact th…Continue readingHow long do you take a bath
Both the large public bath on the 1st floor and the rooftop open-air bath on the 5th floor
You can bathe in the hot spring water all night l…Continue readingDo you have a private bath
★★Information about private open-air bath★★
For customers who want to relax and enjoy the hot springs with a couple or family
We have a pri…Continue readingDo you have shampoo etc. in the bath
Shampoo, conditioner, body soap and soap are available in the large communal bath.
In addition, razors, aftershave lotions, combs, etc. are …Continue readingCan I take a bath while wearing accessories?
Togura Kamiyamada Onsen has a strong sulfur component,
Silver products will darken, so please remove the accessories before taking a bath.
I…Continue readingIs the bath in the guest room a hot spring?
The baths in the guest rooms are not hot springs, but tap water, not hot springs.I would like to know the quality of the hot springs.
It is an alkaline simple sulfur hot spring.
It is a fresh, natural hot spring with nothing added.
Togura Kamiyamada Onsen has more than 50 s…Continue readingCan I use the hot springs for a day trip?
Limited to hotel guests and guests with meal plans.What amenities are available in the large public bath?
The large public bath on the first floor is fully equipped with shampoo, conditioner, body wash, soap, hair dryers, and cotton swabs for bot…Continue readingDo you have wheelchairs?
We have one available.
It will be on a first-come, first-served basis, so please let us know in advance if you would like to use it.Can I move by elevator?
The entire building is accessible by elevator.
1st floor: Large public bath and semi-private restaurant
2nd to 4th floors guest rooms
5th f…Continue readingIs there barrier-free access?
Although the building is not completely barrier-free, elevators are available throughout the building.
Meals are also served at chair and ta…Continue readingCan I use a credit card for local payments?
Yes, the following cards can be used.
JCB / Visa / Master / AMEX / UC / DC / NICOS / Diners / UFJ
However, if you pay by card online, or if…Continue readingCan I use QR code payment for local payment?
Yes, the following QR code payment is available.
PayPay, au Pay, Rakuten Pay, Merpay, d Pay, Alipay
However, if you pay by card online, or …Continue readingDo you have a shower / toilet
All guest room toilets are shower toilets with a washing function.
Reservation / Inquiry
If you have any questions, please contact us.